System Upgrade
Friday, May 9 – Monday, May 12
What does this mean for you?
Bank Hours and Drive-thru
- Our lobby will close at 4:30PM on Friday 5/9.
- The drive-thru will be open with limited availability until 6PM on Friday, 5/9 and from 9AM-12PM on Saturday, 5/10.
- We will reopen on Monday 5/12 with a normal schedule.
Debit Cards
- Your debit card will work as it normally does over the weekend.
ITMs and ATMs
- On Friday, 5/9 all bank ITMs will function as ATMs only from 10am until noon, and ATM services are excpected to be be offline by mid-afternoon on Friday. Service should be restored to ITMs by mid-day Monday 5/12 and stand-alone ATMs by mid-day Tuesday, 5/13.
- If you withdraw cash using an ATM outside of the Guardian network while our terminals are down (5/9-5/12), we will reimburse you for any foreign transaction fees incurred.*
Online & Mobile Banking
- Online and mobile banking will be unavailable from 5:30PM. Friday 5/9 until early Monday morning 5/12. This includes funds transfers, mobile deposit, bill pay and eStatements.
- Balances and transactions will be current as of Friday 5/9 until systems are restored.
Customer Care Center
- On Friday, 5/9 our Customer Care Center will be available from 7am until 9pm.
- On Saturday, 5/10 our Customer Care Center will be availalbe from 7am until 6pm and will have access to account information, balances, transactions, etc. as of Friday, 5/9.
*Bring your receipt to the branch by June 1, 2025 to receive a refund.
Questions?
We’re here to help! Ask any bank team member or contact our Customer Care Center (229) 241-9444 or (229) 588-7777
